Simply Mac in Tyler, TX Closed now

Reviews about Simply Mac

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  August 03, 2019, by Brennan Galletly
  Staff is rude and only cares about getting as much money out of you as they can. I tried to have by battery replaced on my iPhone 6 because if Apples planned obsolesce “battery performance” scheme on the iOS 11 update. My phone is slow as hell so after reading that Apple was trying to compensate for their less than transparent performance slowing update, that you could get a replacement battery for $29. So I go in and try to ask about getting this done and the guy at the counter just pointed to another guy without responding or saying a word to me. He didn’t even look up. So I go to the “other guy” and before he even got my phone in his hand he was trying to tell me that I had put a third party screen on it (which had nothing to do with the battery) and that I didn’t qualify for the deal and it would be $299 to replace it. I don’t have a third party screen, it’s the same damn one it cane with. I tried to tell him this and he cut me off all smug like and more or less called me a liar and again informed me it would be $299 or I could take it up with Apple. Screw this place I wouldn’t go back if Steve Jobs rose from the dead and was handing out free iPhones in person. Honestly I’m about done with Apple altogether. Been a loyal customer for 10+ years and they couldn’t care less.
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  January 27, 2019, by Randy Perkins
  I went in to get my battery replaced on my I phone 6+ using the battery replacement program from Apple. The guy looked at my phone and said he could not do it because my phone was bent. If my phone was bent it was ever so slightly and I couldn’t even notice it! He said Apple did not allow a third-party store to replace the battery if the phone is bent. That makes no sense! If the phone is bent that was an Apple problem as well! He did not seem to want to help me pass that point at all.Poor Customer Service!